Gaya APA

Temporal, P. (2002). Romancing The Customer: Memaksimalkan Nilai Merk Melalui Relationship Management (Ed. 1). Jakarta: Salemba Empat.

Gaya MLA

Temporal, Paul. "Romancing The Customer: Memaksimalkan Nilai Merk Melalui Relationship Management". Ed. 1 Jakarta: Salemba Empat, 2002. Text.