Gaya APA

MM, D, H, R, T. (2013). Analisis pengaruh tangible reliability, responsivenes, assurance dan emphaty terhadap kepuasan . Surakarta: UNISRI.

Gaya MLA

MM, Dra., Hj., Rahayu, Triastity,. "Analisis pengaruh tangible reliability, responsivenes, assurance dan emphaty terhadap kepuasan". Surakarta: UNISRI, 2013. Text.